Frequently asked questions and answers about spare parts

Go to spare parts search

Where can I find my valve’s serial number?
You can find the serial number on the name plate of your valve. You can either read it off there directly or determine it using the ARI-ID (QR code). For a step-by-step explanation, see our illustrated guide.
How do I use my valve’s ARI-ID (QR code) to identify matching spare parts?
After scanning our digital name plate – the ARI-ID – you see an overview of all relevant product information. The serial number appears at the top. Instead of copying the serial number to the spare parts portal manually, you can also access all relevant spare parts for your valve here directly using the button at the end of the website.
What products does ARI offer spare parts for on the portal?
We are currently still setting up the spare parts portal. For the time being, therefore, you can only use the portal to request or order spare parts for our steam traps and strainers. We plan to extend the range of possible spare parts in the near future.
If there are no spare parts available for my valve on the portal yet, how can I get more information?
If your valve is not yet included on our spare parts portal, please ask your regular ARI contact or get in touch with your local ARI branch office directly. You can find the relevant contact details under “Contact” in the navigation bar.
How can I tell which spare parts are the right ones?
When you start the search, you see an overview of all relevant spare parts kits for a particular valve. After opening the detail view ‘Kit contains x articles’, you will see more information about the articles in each kit. Here you can clearly identify all relevant spare parts using the item number shown as well as the drawing opposite.
Why are spare parts only offered in kits?
You often need several different parts to repair a valve. We have combined some of the most frequently requested parts for you in kits, so that you have all essential parts to hand if necessary. In addition, any other parts such as seals or screens that are not included in a kit are automatically selected for you in the appropriate quantity. These additional parts can obviously also be requested separately without having to purchase a spare parts kit.
If you only need one specific part, please ask your regular ARI contact or get in touch with your local ARI branch office. You can find the relevant contact details under “Contact” in the navigation bar.
Where can I see which parts each kit includes?
To see which parts are included in a spare parts kit, please go to the detail view ‘Kit contains x articles’, which lists all articles in each kit individually. You can also match these articles to the corresponding drawing on the website with the help of the item description.
Are any other spare parts available that are not shown?
Are you looking for a specific spare part that is not shown in our overview? Please ask your regular ARI contact or get in touch with your local ARI branch office. You can find the relevant contact details under “Contact” in the navigation bar.
How can I request a spare part?
After selecting all the spare parts you need and specifying the quantity, you have the option of requesting these parts at the end of the website. Click the field there to open a request form. You will then see an overview of your spare parts request, which you can submit together with your contact details and an optional message.
How can I request multiple spare parts?
To request or order multiple spare parts, you need a myARI account. To create an account, simply register on our portal. You can then add all the spare parts you need to a wishlist and request them in one go at the end.
How can I order spare parts?
You can easily place an order for the spare parts you need by selecting either each part individually or all parts together from your shopping cart.
Why can’t I order the spare parts I selected?
We are currently still setting up our spare parts portal. The order function is only available for certain country groups for this reason. We will notify you as soon as your region is supported by the order function. Until then, you can request any spare parts you need from us using the portal and then order them based on our offer.
How long does it take to process my request?
We will process your request as quickly as possible and you will generally receive a reply from us within two working days. We will send you an automated confirmation e-mail as soon as you submit your request. You will receive a personal answer from us after it has been reviewed by our staff.
Is it possible to check whether spare parts are actually available before submitting a request?
The availability of a specific spare part is indicated directly next to the price. This information refers to the expected availability ex works in Germany. Please send us a request if you want to check local availability in your particular country or report an urgent need. You can use the message field in the request form for this purpose or, if you prefer, ask your regular ARI contact or get in touch with your local ARI branch office. You can find the relevant contact details under “Contact” in the navigation bar.
Does an option exist for adding an internal purchase order number to my order?
Before you submit your order, you will be given the opportunity to enter an internal identifier. We will then copy this identifier to your order confirmation and include it in your order overview on the myARI portal.
What shipping methods are available?
We currently only offer standard shipping for spare parts ordered via our myARI portal. If you need them urgently, please use the message function in the request or ordering process or, if you prefer, ask your regular ARI contact or get in touch with your local ARI branch office directly. They will check availability for you and advise you regarding the possible shipping options. You can find the relevant contact details under “Contact” in the navigation bar.
Where can I see the status of my order?
You can track the status of your order very easily in your myARI account. As soon as you have received the order confirmation, you can see the status of all current orders under ‘Orders’.

Do you have questions or do you need individual consultation?

0049 5207 994-0

Availability: Monday to Friday, 07:30 to 17:00 (CET)

spareparts@ari-armaturen.com