Frequently asked questions and answers about returns
How do I register a return?
You can easily register a return at myARI. After logging in, the field "Register return" appears on the start page. Here you will be guided step by step through the return process. Alternatively, you can contact your customer manager. You can find the contact details in myARI under "Contact".
Can I have a faulty product exchanged?
To exchange a faulty product, you can register it via the "Returns" tab. Alternatively, you can contact your customer manager. You can also find the contact details in myARI under "Contact".
Is there a return/ exchange period?
There is no return/ exchange period. The limitation period for claims for defects is 12 months.
Who bears the costs of a return?
In the event of a return, the customer must bear the costs. If it is a complaint, ARI will bear the costs.
How do I prepare the return?
When registering a return in myARI, you will be guided step by step through the return process. After registration, you will also receive further information and the return approval from the customer manager.
What conditions apply to the return of valves?
The return of fittings in standard designs is based on written agreements. The return costs are usually 40% of the order value, but at least 250€.
What documents are required for the return?
When registering a return, you will find the decontamination form in myARI. This must be filled out. After registering, you will receive a return note which you must complete.
Does ARI organise the return and collection?
ARI will take care of the collection in the event of a complaint.
Where can I find the current status of my return?
You can find the current status of your return on myARI under "Returns".
Can I be informed about status updates by SMS or e-mail?
This is currently not possible, but you can check the status of your return at any time on myARI. If the status of a return changes, you will receive a message from your customer manager.
How long will it take for my return to be processed?
It can take different amounts of time to process your return. If you have any questions, please contact your customer manager.